Hiring Sr. Executive || Ed tech Company II Gurgaon   

One month ago


2 -  5 LPA


Organization : NCR Eduservices Pvt. Ltd.
Location : gurgaon sector 30
Designation: Senior Executive
Experience : 3 - 9 Years
Job Type : Full Time
Qualification : Graduation: [Any Graduate]
Domain : Education Company
Organization Type : Consulting
Openings : 1
Skills : Customer executive senior executive customer support customer service


Description:

Key Responsibility Area:

  • Be accountable for the customer support and customer happiness experience.
  • Building and maintaining long-term and good relationships with customers.
  • Addressing and providing solutions to customer concerns and complaints.
  • Act as point of contact for customers and escalate any issues as appropriate.
  • Coordinate and support company events as required, both online and in situ
  • Handling, addressing and adequately closing all inbound and outbound communications.
  • Maintaining, updating and managing customer database.
  • Collaborating and coordinating with internal teams within the company to fulfil your
  • responsibilities.
  • Creating processes to streamline the customer relationship management and support.
  • Suggesting creative ways to delight customers.
  • Prepare and maintain reports in relation to the services provided to the customer.
  • Preparing and continuous updating Frequently Asked Questions (FAQ).

 

KPIs (Key Performance Indicator):

  • Average response time.
  • Average resolution time.
  • First call resolution.
  • Customer satisfaction survey score.
  • Product / Service knowledge.
  • Problem solving skills
  • FAQ and Documentation quality.
  • Creativity.

 

Qualifications and Skills:

  • Bachelor's Degree
  • Clear communication skills
  • Interpersonal skills
  • Persuasive Speaking skills
  • Relationship-building skills
  • Multi-tasking skills
  • Time management skills
  • Empathy
  • Adaptability
  • Self-control
  • Taking responsibility
  • Patience
  • Effective Listening
  • Willingness to learn and improve
  • Ability to admit you dont have the answer
  • Thick skin

About Us

NCR Eduservices which is one the fastest growing B2B service provider in global education industry based in India. We are an ISO 9001:2008 Certified Company with Network of 45,000 + Teachers and Trainers. We are a dedicated team of experts from India and abroad with great expertise in the education sector. That's right! We solely deal with education industry and help organization across the world to find great talent. We specialise in human resource planning for schools, colleges and education companies around the world as this is one of the critical area for success of any organization. Currently, we are working with schools, colleges and education companies based in 15+ countries, that include India, UK, USA, Saudi Arabia, Lebanon, China, Japan, Ukraine, Nepal, Australia, Singapore and UAE. We cater needs of different Indian and international boards. Enriched with five plus years of experience, with some of the most renowned organisations of India and abroad where we were able to successfully create a network of teachers, we find ourselves in a perfect place to play the role of the bridge between Talents and their relevant Opportunities in education domain. Some of the services that we are offering to our clients all over the world are Recruitment Services, Education Process Outsourcing(eTutoring Support), Content Development and Helpdesk Support (Only for education companies).

NCR Eduservices Pvt. Ltd.

Noida, Uttar Pradesh, India

Founded Year
2012
Employees
101-200
Affiliated To

Timing

09:30-18:30

Working Days

Monday Tuesday Wednesday Thursday Friday Saturday

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