Hiring || Learner Success Coordinator || WFH   

2 months ago


Organization : NCR Eduservices Pvt. Ltd.
Location : Remote
Designation: Learner Success Coordinator
Experience : 2 - 5 Years
Job Type : Full Time
Qualification : Graduation: [Any Graduate]
Domain : Education Company
Organization Type : Consulting
Openings : 1


Job Title : Learner Success Coordinator WFH

Work Timings: 2 PM to 11 PM

Working Days :

  • 1st & 3rd Week (5 days working)
  • Rest Week ( 6 days working)

Job Summary: To take ownership of the learner enquiry by either responding or allocating to the appropriate team / tutor. To promote a positive reputation of organisation by proactively promoting Trustpilot / social media / learner feedback.

Key Responsibilities:

  • To respond to learner queries within business agreed timescales.
  • To direct queries to the appropriate team or tutor when necessary.
  • Take ownership of the learner journey including
  • Monitor Trustpilot and respond to learner reviews with resolution.
  • Proactively generate positive Trustpilot invites to reflect service provided.
  • Manage workloads daily to ensure that service levels and contractual requirements are met.
  • Communicate with the finance team to resolve learner enquires.
  • To provide reports and summaries as appropriate, liaising with the other parties where relevant
  • To assist with the development of processes and procedures to ensure that suitable controls are in place and to ensure timely and accurate processing of learner queries.
  • To liaise with the relevant Manager and Head of Faculty to ensure accurate and reliable record keeping and to report any errors as necessary
  • To monitor and ensure the accurate inputting / processing of data
  • To ensure that procedures and policies relating to delivery of the awarding body and partner contracts are followed
  • To maintain accurate Learner data and records, including Learner progression data
  • Contribute to the overall quality of the commercial delivery by maintaining own CPD and operational knowledge
  • Support the management team with preparations for EV visits and Quality Assurance inspections
  • Ensure thatorganizationall processes are followed and that the required standards of Quality, Audit and Accreditation (including E&D and H&S Learner polices) are met


  • Educational Qualifications: Administration and data entry experience ideally within a training provider or college-based background.
  • Experience: Experience of working with Trustpilot directly to resolve reviews left incorrectly
  • Language Proficiency: A good level of English and maths (minimum level 2)
  • Educational Background: Either educated in a convent or graduated from esteemed institutions, demonstrating strong academic capabilities and the desired qualities for this role

Skills and Competencies:

  • An awareness of the key principles of awarding body requirements.
  • Experience of working in a registration and certification, or course co-ordination role.
  • An awareness of CRM systems.
  • High level working knowledge of most Microsoft Office packages, IT literacy skills, including certification systems, Excel, and Word, use of the internet


  • Competitive salary based on experience and qualifications.
  • PF & Medical benefits.
  • Professional development opportunities.

About Us

NCR Eduservices which is one the fastest growing B2B service provider in global education industry based in India. We are an ISO 9001:2008 Certified Company with Network of 45,000 + Teachers and Trainers. We are a dedicated team of experts from India and abroad with great expertise in the education sector. That's right! We solely deal with education industry and help organization across the world to find great talent. We specialise in human resource planning for schools, colleges and education companies around the world as this is one of the critical area for success of any organization. Currently, we are working with schools, colleges and education companies based in 15+ countries, that include India, UK, USA, Saudi Arabia, Lebanon, China, Japan, Ukraine, Nepal, Australia, Singapore and UAE. We cater needs of different Indian and international boards. Enriched with five plus years of experience, with some of the most renowned organisations of India and abroad where we were able to successfully create a network of teachers, we find ourselves in a perfect place to play the role of the bridge between Talents and their relevant Opportunities in education domain. Some of the services that we are offering to our clients all over the world are Recruitment Services, Education Process Outsourcing(eTutoring Support), Content Development and Helpdesk Support (Only for education companies).

NCR Eduservices Pvt. Ltd.

Noida, Uttar Pradesh, India

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