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Looking for Academic Support Associate in Education Company
OtherAcademic Support AssociateFull-time
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01 — The role
Job Description
We are hiring for our own company, details are mentioned below:
Position: Academic Support Associate
Job Type: Full time (Office based Job)
Location: Noida, Sector-58
Experience: Candidates with 2+ years of experience in International Academic/ Customer Support, with basic understanding of the teaching-learning process or online tutoring.
Working Days & Timings:
- 1st Shift: 8:00 AM - 5:00 PM
- 2nd Shift: 5:00 PM - 2:00 AM
- Saturday & Sunday will be working (Week Off will be in between Monday-Friday)
Roles and Responsibilities:
- Be responsible for monitoring online sessions for providing run-time support during the process of knowledge facilitation.
- Be required to ensure a smooth session delivery and learning success.
- Be required to communicate with schools, students, teachers and parents in a professional,polite and articulate manner.
- Should be able to identify problems and provide solutions.
- Need to help the learners or teachers fix basic connectivity issues during session time.
- Answer queries from learners and teachers over email.
- Review the progress of students and flag/follow-up whenever required.
- Pulling data and generating reports for various purposes.
- Be required to ensure a safe learning environment for learners.
- Provide feedback and report to our client regularly.
Eligibility:
- The candidate should be a University Graduate or hold a Master’s Degree.
- Strong written and verbal and non-verbal English language skill is required.
- Candidates with C1 Level or the equivalent of English language assessment will be preferred.
- Good knowledge of computers is mandatory.
- An international outlook and a familiarity with UK education is desirable.
- The ideal candidate will be able to demonstrate good problem-solving skills and an appreciation for soft skills.
- Emotional intelligence and a growth mind-set
Salary: Negotiable
02 — What the organization expects
Requirements
- QualificationGraduation: Any Graduate
- SkillsAcademic Support, Customer Support Associate, Customer Support Executive, Academic Support Associate
- Experience2–6 years experience
03 — Curriculum
Subjects & Boards
AssociateAcademic
04 — The organization
About NCR Eduservices Pvt. Ltd.
NCR Eduservices which is one the fastest growing B2B service provider in global education industry based in India. We are an ISO 9001:2008 Certified Company with Network of 45,000 + Teachers and Trainers.
We are a dedicated team of experts from India and abroad with great expertise in the education sector. That's right! We solely deal with education industry and help organization across the world to find great talent. We specialise in human resource planning for schools, colleges and education companies around the world as this is one of the critical area for success of any organization.
Currently, we are working with schools, colleges and education companies based in 15+ countries, that include India, UK, USA, Saudi Arabia, Lebanon, China, Japan, Ukraine, Nepal, Australia, Singapore and UAE. We cater needs of different Indian and international boards.
Enriched with five plus years of experience, with some of the most renowned organisations of India and abroad where we were able to successfully create a network of teachers, we find ourselves in a perfect place to play the role of the bridge between Talents and their relevant Opportunities in education domain.
Some of the services that we are offering to our clients all over the world are Recruitment Services, Education Process Outsourcing(eTutoring Support), Content Development
and Helpdesk Support (Only for education companies).
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