Hiring || Customer Support Associate || WFH   

12 months ago


1 -  3 LPA


Organization : NCR Eduservices Pvt. Ltd.
Location : Noida, Uttar Pradesh, India
Designation: Customer Support Associate
Experience : 1 - 6 Years
Job Type : Full Time
Qualification : Graduation: [Any Graduate]
Domain : Education Company
Organization Type : Consulting
Openings : 7


Description:

Position: Customer Support Associate - Operations

Location: WFH

Work Timings- Full Time (12 pm - 9 pm)/(1 pm - 10 pm)

Experience: 2-6 Years

Gender- Male/ Female

Key Skills Required:

  • Excellent communication skills.

  • Good knowledge of computers, especially MS Excel and good typing speed.

  • Possesses an energetic, outgoing and friendly demeanor

  • Organizational and time management skills.

  • Able to multitask, prioritize, and manage time efficiently

Roles and Responsibilities:

  • Respond promptly and professionally to customer inquiries by telephone or email.

  • Document customer interaction when necessary ,compiling documents and forwarding information to interested parties.

  • Reviewing the customer journey, identifying how it's supported, and taking a consultative approach in helping clients overcome issues and achieve goals.

  • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.

  • Establish and maintain good rapport with customers by using positive language and anticipating their needs.
  • Interacting with students and getting regular feedback to help improve the learning environment.

Joining Required: Immediate Joiner

Language Proficiency: English mandatory. Qualification: Any graduate

About Us

NCR Eduservices which is one the fastest growing B2B service provider in global education industry based in India. We are an ISO 9001:2008 Certified Company with Network of 45,000 + Teachers and Trainers. We are a dedicated team of experts from India and abroad with great expertise in the education sector. That's right! We solely deal with education industry and help organization across the world to find great talent. We specialise in human resource planning for schools, colleges and education companies around the world as this is one of the critical area for success of any organization. Currently, we are working with schools, colleges and education companies based in 15+ countries, that include India, UK, USA, Saudi Arabia, Lebanon, China, Japan, Ukraine, Nepal, Australia, Singapore and UAE. We cater needs of different Indian and international boards. Enriched with five plus years of experience, with some of the most renowned organisations of India and abroad where we were able to successfully create a network of teachers, we find ourselves in a perfect place to play the role of the bridge between Talents and their relevant Opportunities in education domain. Some of the services that we are offering to our clients all over the world are Recruitment Services, Education Process Outsourcing(eTutoring Support), Content Development and Helpdesk Support (Only for education companies).

NCR Eduservices Pvt. Ltd.

Noida, Uttar Pradesh, India

Founded Year
2012
Employees
101-200
Affiliated To

Timing

09:30-18:30

Working Days

Monday Tuesday Wednesday Thursday Friday Saturday

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